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3.1.a?ttach filesSave3.1.b?ttach filesSave(Assessment obje

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3.1.a?ttach filesSave3.1.b?ttach filesSave(Assessment objectives …)Question 3.23.2.a?ttach filesSave3.2.bList?hree ways in which travel agencies can obtain current destination information and advice from their clients.What are the principles of good communication? How can good communication clearly identify the specific information required by the customer and advise them with their needs?Why must customer enquiries be handled promptly? Provide at least three reasons.Explain what would be the impact of not providing current and accurate destination information and advice to the customers.?ttach filesSave(Assessment objectives …)Question 3.33.3.aList?our ways to establish the scope and depth of the information required by the customer.?ttach filesSave3.3.bYou have received a call from an international tourist seeking an appropriate scope and depth of information about Brisbane and the best destinations around Brisbane.?xplain each region?o help the customer decide on their tour plan.?ttach filesSave(Assessment objectives …)Question 3.43.4.aWhy is it required for organisations to have a clear format and style to present information to customers??ttach filesSave3.4.bHow can you ensure the information and advice given to customers is in the right format and contains inclusions, if needed, that cater special needs.?ttach filesSave(Assessment objectives …)Question 3.53.5.aWhat are the current sources of health, safety and regulatory information that can be referred to the customers? List at least six.?ttach filesSave3.5.bAustralia is generally a safe place for tourists; however some hazards do exist and should be made known to travellers depending on the destination.Based on the table, correctly associate the known hazards to the corresponding activity.ActivityHazardSwimming at unpatrolled ocean beaches…………………………………………………………………………………………………Walking or hiking during summer months in areas of long grass or thick bush…………………………….Swimming or surfing before dawn or after dusk at ocean beaches…………………………………………………Swimming in tidal rivers or waterways in and around Darwin……………………………………………………………..Sunbathing………………………………………………………………………………………………………………………………………………………..Travelling as a passenger on a long distance flight (eg Sydney to Perth)…………………………………………Swimming at ocean beaches in and around Cairns during summer…………………………………………………….BusinessBUSINESS SITTTSL003

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