text11. The demand for call center agent positions is growing at a rate of approximately O a. 5 to 7 percent b. 23 to25 percent O c. 18 to 20 percent O d. 100 to 120 percent 12. The following is not one of the three categoriesrelated to customer turn-offs. O a. System turnoffs O b. People turnoffs O c. Value turnoffs O d. R… Show more… Show moreBusiness MKA 1161
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